Housekeeping Supervisor

The Lord Nelson Hotel and Suites is looking for a Housekeeping Supervisor to join our team!

The Supervisor is responsible for coordinating daily housekeeping operations and maintaining housekeeping operating standards as outlined by The Lord Nelson Hotel & Suites. The supervisor is also responsible for overseeing room attendants and ensuring the delivery of excellent guest satisfaction and experience. The supervisor is also required to assist the Housekeeping Manager in various activities and responsibilities.



Duties and Responsibilities:

• Supervise and assist a team of room attendants, laundry attendants, and housemen

• Daily allocation of rooms and deep cleaning tasks

• Check occupied and departure rooms to ensure they have been cleaned to the expected standards as outlined by The Lord Nelson Hotel & Suites

• Routine inspection of guest rooms in order to identify deficiencies, areas of attention, and that all guestrooms meet hotel standards in order to provide the best possible guest experience

• Manage guest requests, including additional amenities, VIP requirements, etc. Ensuring all relevant information is passed along to the appropriate team members

• Know and understand all room categories, classes, and types. Including cleaning requirements, amenities, and layout

• Work with the Executive Housekeeping Manager to address any and all guest queries, concerns, and complaints, achieving positive outcomes in a timely and efficient manner

• Carry out and organize lost and found functions

• Communicate with the maintenance department in order to identify maintenance deficiencies

• Assist the Executive Housekeeping manager with training requirements for all aspects of the department

• Communicate the needs of the department with management

• Assist other departments when necessary and maintain good working relationships

• May be required to perform duties of employees being supervised

• Must have comprehensive understanding of hotel emergency procedures

• Other tasks as assigned



Requirement/Experience:

• Two (2) years’ experience in a managing entry-level employees

• Professional attitude and the ability to follow instruction required

• Physical mobility and stamina required

• Detail oriented and the ability to work independently

• Must speak, understand, and write fluently in English. Bilingualism is an asset

• Experience working in a fast paced Hotel setting is preferred

• Excellent interpersonal and communication skills, both written and verbal



The Ideal Candidate:

• Previous hotel experience preferred

• Flexible and able to work evenings, weekends, and holidays

• Understands the challenges that are present in a housekeeping position

• Organized and able to thrive in a fast paced environment while being able to manage a changing workload and meet tight deadlines



Please clearly demonstrate in your cover letter/resume how you meet the above requirements. We thank all who apply, only those who have been selected for further consideration will be contacted.